Customer Service Representative

At Whiting & Associates, we are passionate about people and protecting their dreams. We specialize in auto, home, life, commercial, and farm insurance, and have been recognized for excellence in customer service and sales. We are expanding our outstanding team and want you to be a part of our success story! 

• Competitive Compensation: Base hourly is $23 to $28 hourly + Commission + Bonus opportunities
• Career Growth: Clear career paths with opportunities to advance to Service Manager or Agency Operations Manager
• Work-Life Balance: Monday through Thursday: 8:45 AM to 5:15 PM, Friday: 8:45 AM to 4:00 PM

• Deliver personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Respond to customer inquiries regarding coverages, billing, claims, or products following established agency processes and procedures.
• Drive customer satisfaction by adhering to American Star best practices: Personal Insurance Review, rate revision notification, and claims process.
• Process changes to existing accounts and policies.
• Assist customers with claims by directing them to the appropriate Claims Department contacts and resources and follow up to ensure customer needs are addressed.

• Participate in reviews of existing coverages and advise customers regarding policy options.
• Estimate and quote policy premiums in compliance with underwriting guidelines.

• Contact appropriate business partners for guidance when needed.
  Required Skills & Traits:
  • Consistently maintain a positive, upbeat attitude
  • Outstanding at follow-up
  • Excellent communication skills: Phone, Written, Interpersonal
  • Ability to prioritize and transition between tasks quickly and efficiently.
  • Coachable, accountable, and possess a strong work ethic.
  • Ability to produce a high volume of quality work and learn quickly.
• Education & Experience:
  • High School Diploma required
  • Associate or bachelor’s Degree preferred but not required
  • Property, Casualty & Life licenses are required for this position
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  Be prepared to discuss which of these paths feels like the best fit for you and why during the interview process.
  
  How to Apply: If you are ready to join a passionate team and make a difference, please e-mail your resume to DWhiting@amfam.com.
  Apply here: Agency Facebook